About Korint

👀 TLDR;

We are creating a next-generation Core Insurance Platform, designed to empower insurers & brokers to rapidly deploy innovative products, significantly reducing time-to-market and operational costs. Think of it as the “Shopify for Insurance”, enabling a new era of agility in the insurance industry.

We raised a 5m€ seed round in Sept. 2024 with Ventech, ****following a 2m€ pre-seed in Nov. 2022 with 360Capital. We are thriving and hiring across engineering roles.

🚀 Our vision

Insurance plays a vital role in our society, enabling people to pursue their goals without fear of the unexpected. At Korint, we’re removing the technological barriers that prevent insurers from offering the best possible products to their customers—because we believe in a world where everyone can move forward with confidence.

🛼 Our Product

We are building a new generation of Core Insurance Platform, designed for the rapid launch of insurance products.

Core Insurance Platform ? The software used to create, operate and modify insurance policies. So highly technical and very important - basically you cannot innovate in insurance without a high quality Core Insurance Platform.

You can have all the chatbots, mobile apps, AI models and fancy stuff but it is all useless if your core platform is legacy !

👐 Our Team

Our founders Jean-Baptiste (CEO) and Martin (CTO) are {Insurance + Tech} experts who have created several ventures already and have worked together in the past.

We are team of 24, with a ****structure that ensures everyone has a voice. We believe in continuous learning, and as we grow, so will your opportunities to take on new challenges and responsibilities.

• Some pictures of the team & the office

⛩️ Our Values

• We own what we do | we take responsibility, move with autonomy, and consistently deliver high-impact outcomes
• We thrive on action | we act fast, tackle problems hands-on, and iterate quickly as things evolve
• We are one team | we foster bonds of trust through transparency, and achieve success together
• We take pride in our work | we care about our craft, we aim for a level of mastery that brings us joy and inspires others
• We grow every day | we stay curious, embrace challenges, and grow through constant, deliberate learning

About the job

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We strongly encourage you to apply even if you do not meet all the specific criteria. We understand that not everyone will meet 100% of the requirements and we would still love to hear from you!

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👥 Operations & Product Team

The goal of the Operations and Product team is to deliver the most advanced Core Insurance Platform on the market. We focus on delivering the best customer experience to reduce churn while maximizing renewals, upsells, and cross-selling opportunities.

Operations & Product within the same team? That feels unusual? Yes it is! But we believe that our operations are the closest to our customers and allow us to shape our product according to their needs.

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This is our first Customer Success hire. You will be the first person in the team to own the Customer Success function end-to-end at Korint. That means a lot of autonomy, a lot of impact, and a lot to build: processes, playbooks, tooling.

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💫 Your mission

As our first Customer Success Manager, you will own the customer relationship for a portfolio of customers and turn Korint into a product they love using.

You will work across the full lifecycle:

• Implementation: partner with the delivery team to ensure a smooth handover, clear expectations, and great customer communication (limited day-to-day execution responsibilities).
• Run: drive adoption, handle issues with great communication, and make sure customers get the outcomes they signed up for.

Reporting to Mariska (Head of Operations), you will help define how Customer Success is done at Korint.

🏅 Roles and responsibilities

Your main responsibilities

• Own the relationship with customers: trust, cadence, and executive alignment.
• Drive adoption and measurable outcomes (usage, operational impact, time-to-value).
• Be the owner of support quality: monitor customer satisfaction, ensure fast and clear communication, drive escalations, and close the loop with Product/Engineering to prevent recurring issues.
• Proactively identify risks, raise the alert early, and run mitigation plans.
• Lead renewals and expansion motions (upsells, cross-sells) in coordination with Sales.